ISG Says Low Satisfaction Scores for AI Services Reflect 'Growing Pains' as Enterprises Struggle with Adoption
AI lags other emerging technologies in customer experience despite surge in service offerings, investment, ISG Star of Excellence™ CX Insights Report finds Services related to AI and specifically generative AI often fell short of enterprise expectations in 2024, according to a new report from Information Services Group (ISG) III, a global AI-centered technology research and ...








